At MojoFlow Bracelet, customer satisfaction is extremely important to us. Please read our return, refund, and cancellation policies below before making a purchase.
1. Returns & Eligibility
- 60-Day Guarantee: We accept returns within 60 days of delivery. If 60 days have passed since you received your order, we unfortunately cannot offer a refund or exchange.
- Defect Policy: We generally only issue refunds for items with proven functional defects or damage.
- Condition: Items must be unused, in their original condition, and in the original packaging.
- Change of Mind: We do not offer refunds for simple change-of-mind requests. Exceptional circumstances may be considered on a case-by-case basis with satisfactory proof of purchase.
Non-Returnable Items
The following items cannot be returned or refunded:
- Gift cards
- Custom-made or personalized products
- Downloadable software products
- Perishable items (food, flowers, magazines)
- Intimate, sanitary, or personal care goods
- Hazardous materials or flammable liquids/gases
2. Cancellations
- Window: Order cancellations are only accepted for full-priced items within 60 minutes of placing your order.
- Action Required: We process orders rapidly. If you need to cancel, please email us immediately at [email protected] within the 60-minute timeframe.
3. Refunds & Exchanges
Exchanges
We only replace items if they arrive defective or damaged. To request an exchange for the same item, contact us at [email protected].
Refund Process
- Contact [email protected] with your order receipt/proof of purchase and evidence of any functional defect.
- Once your returned item is received and inspected, we will notify you by email whether your refund has been approved or rejected.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
Late or Missing Refunds
If you haven’t received your refund yet:
- Re-check your bank account.
- Contact your credit card company (processing can take several business days).
- Contact your bank to check pending transactions.
- If you have completed all these steps and still have not received your refund, please reach out to us at [email protected].
4. Shipping Details
- Return Shipping Fees: Customers are responsible for paying their own shipping costs for returns. Shipping costs are non-refundable. If you receive a refund, original shipping costs will be deducted.
- Tracking & Insurance: If you are returning an item valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
- Delivery Time: Depending on your location, delivery time for exchanged items may vary.